Which components does iSupply Scan actually test?
Twelve: battery health and cycle count, display, Touch ID / Face ID, rear camera, front camera, microphone, speaker, Wi-Fi, taptic engine, proximity sensor, dot projector and mainboard. Each result comes from the device's own hardware registry, not from a user-facing setting that could be faked.
How does it recognise a replaced part?
Every component carries its own serial number. At first intake the app records them as a baseline for that IMEI. On each later scan the serials are compared against it and you get one of three verdicts: MATCH (original), MISMATCH (the part was swapped since the baseline) or POSSIBLE FAULT (the component stopped responding, which usually means a hardware defect rather than a swap).
Does the scan change anything on the phone?
No. The app only reads. It doesn't jailbreak, doesn't install profiles, doesn't wipe anything and doesn't need the Apple ID password. You can scan a device you're about to return to a customer without touching its contents.
How long does one device take?
Seconds. Connect over USB, tap Trust on the phone, and results appear live as individual tests finish. Up to 48 devices can be connected at once (a grid of up to 6 × 8 slots). By default the app talks to 8 phones at the same time and the rest wait in a queue; you can change that in Settings → USB throughput.
Can it check iCloud activation lock?
Yes, and it's the first thing you should look at. The activation state is shown immediately, so you'll never unknowingly buy a locked device.
What about label printing?
After grading you can print a label straight to a Brother QL printer. The label carries the model, capacity, grade, battery health and IMEI, so the unit can flow into your stock without retyping anything.
Which iPhones are supported?
iPhone X and newer, running any current iOS version. Older models are partially supported — the components Apple exposes differ generation to generation and the app routes each model to the right data source automatically.
How do I get my licence key after paying?
Automatically. Within about a minute of a successful payment an email arrives with your key and a short setup guide. If it doesn't show up, check spam first, then write to info@isupply.cz and we'll resend it manually.
What counts as one scan against my quota?
One device per seven days. The first scan of a given IMEI is charged and opens a seven-day window — every further scan of that same device within the window is free. You can re-test a unit as many times as you need during repair without paying twice. After seven days the same IMEI counts as a new scan.
What happens when I run out of scans?
Scanning stops until the next billing period. You have two options: move up a tier, which is always the cheaper route per scan, or buy a one-off top-up pack of 100, 200 or 500 scans that works immediately and carries over into the next period.
Do purchased credits expire?
They stay valid for twelve months from purchase. Monthly subscription quota is different — that resets with each billing period and unused scans don't carry over.
Which features depend on my tier?
Diagnostics and label printing are in every plan. Excel import and export unlocks from Pro upwards, priority support from Business, and API access on Enterprise. Upgrading takes effect immediately — no reinstall needed.
Is there a trial?
Yes, with a free trial key. The app does not start without a licence key, so download it and ask for a trial key at info@isupply.cz or on +420 703 125 125 (Mon to Fri, 9:00 to 19:00 Prague time). With it you try the diagnostics on a limited number of devices. No card details are required.
What do I need on the computer?
Windows 10 or 11, 64-bit. Everything is bundled inside a single ~160 MB .exe, including Apple’s USB driver — no Python, no dependencies, no iTunes. If the PC doesn’t have the driver yet, the app installs it itself on first launch (just confirm the administrator prompt).
Is there a macOS version?
In development. If you want to be told the moment it's out, write to info@isupply.cz and we'll put you on the list.
Can I use one licence on several computers?
The licence is tied to your company, not to a single machine, but scans from all your computers draw from the same quota. If you need several workstations running heavy volume at once, talk to us about Business or Enterprise.
Does it need an internet connection?
Yes. Each scan is authorised against the licence server before it runs, which is what keeps quotas and tier features honest. The connection is light — it won't be a problem on a workshop Wi-Fi.
What data does iSupply Scan keep?
The IMEI, model, capacity and colour of each scanned device, the serial numbers of its components, and the scan history tied to your licence. Component serials are kept permanently — that's exactly what makes the baseline comparison possible on a device you see again months later.
Do you touch customer personal data from the phone?
No. Photos, messages, contacts, accounts — none of it is read or transmitted. The app only reads hardware identifiers and component state.
Where is the data stored?
On EU infrastructure, operated by iSupply trade s.r.o., a company registered in the Czech Republic. If you need a data processing agreement for your own GDPR documentation, ask at info@isupply.cz and we'll send one.
How do I get an invoice?
It's issued automatically for every payment, subscription or top-up alike, and sent to the billing address on your account. Enter your company details and VAT number at checkout and they'll appear on the document.
Are prices with or without VAT?
All listed prices are without VAT. For companies inside the EU with a valid VAT number, the reverse charge mechanism applies and no VAT is added.
Can I cancel any time?
Yes. The subscription runs until the end of the period you've paid for and then simply doesn't renew. Nothing is locked in beyond that.
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